What is a Gift Card?
A Gift Card is a card which provides access to product and services offered by the best brand names in the retail industry: a subscription to a fitness club or to your favourite magazine, a beauty treatment, etc.
For more detailed information about our offers, please visit our website and click on “Gift Card”.

Where can I find a list with all the Gift Card available?
You can find all our Gift Cards on this site, click on “Gift Card”.

Who produces the Gift Card?
Epipoli designes and selects leading Partners to guarantee the highest quality of service and products.

Who is a Gift Card Partner?
Our partners are all those companies who have believed and shared the project Gift Card, offering their products and services by means of a simple and convenient Card.
Click on “Partner” to discover the list of companies with whom we have the pleasure of working.

In case of loss or theft of Gift Card, do I get refund?
Gift Card is not refundable and cannot be replaced.

Does the Gift Card expire?
Expire date is printed on the back of each Gift Card.

I have received a Gift Card, but I don’t know how to use it.
Instructions for activation of Gift Card are printed on the Gift Card.
Alternatively, you can visit our website and click on  Gift Card”, the site provides detailed information.

I have lost the PIN. How can I activate the Gift Card?
Gift Card cannot be activated without the PIN. We are sorry for the inconvenience.

Should I keep the PIN after activation of Gift Card?
We suggest to keep you Gift Card and the PIN on receipt.

I want to activate the Gift Card. Is the phone call to Call Center toll free?
See your telephone provider’s standard rates for phone calls.  The cost of phone call to Epipoli Call Center or to Partner will be charged accordingly by your provider.

What does nominal value mean?
Nominal value is the value in Euro printed on the Gift Card.

Can I recharge my Gift Card?
The Gift Card is not a credit card and is not rechargeable.